How do I check the status of my order?
Once you place your order, we build it and print a shipping label. Once the carrier picks it up and scans it, you'll get an email with tracking automatically. Our cutoff is 12 PM CST — orders after that ship the next business day.
Can I change my order?
Only if the carrier hasn't picked it up yet. Email info@mysticbeverage.com and we'll do our best to change it before pickup.
I didn't get a confirmation email.
Sometimes the carrier doesn't scan the package until it reaches the main facility. Wait 24 hours, then email info@mysticbeverage.com with your name.
Can I cancel or return my order?
Before shipping: email us for a full refund. After delivery: for damaged, defective, or unopened products, contact us within 14 days — we'll make it right. Return shipping is on the customer unless the mistake was ours. For safety reasons, we can only accept returns on unopened, unused products.