Once you place your order through our website, we build the order, print a shipping label (either UPS or USPS). Once the carrier picks up the order and scans it into their system, an email will automatically be generated and sent to you with the tracking number etc. Note that our typical cut off time is 12 PM CST. Orders placed after that will likely ship the next business day.

You can only if the carrier has not yet picked up the package. If you wish to change your order, send an email to info@mysticbeverage.com We check this email regularly and will do our best and quickest to change your order prior to the carrier pick-up.

Sometimes the carrier does not scan the package in until they get back to the main facility or even the regional facility. If in doubt, wait 24 hours and then send an email to info@mysticbeverage.com. Include your first and last name.

If the package has not yet been picked up by the carrier, then Yes. Send an email to info@mysticbeverge.com requesting a cancellation and a refund. If the package has been picked up, then you cannot cancel. However, when you receive the package, you can, at your shipping cost, ship it back to the return address on the label. Upon receipt, we will issue a refund for the amount of the product, less the freight it cost us to ship it to you

We understand that sometimes circumstances may arise where a return or exchange is necessary. Therefore, we have established a straightforward and customer-friendly return policy to ensure your satisfaction.

Our return policy for our Cannabis Infused Sparkling Water is as follows:

Product Quality Assurance: We take great pride in the quality of our products. If you receive a Cannabis Infused Sparkling Water that is damaged, defective, or does not meet your expectations, please contact our customer support team within 14 days of receiving the product. We will promptly address the issue and work towards a suitable resolution.

Returns and Refunds: If you wish to return an unopened and unused Cannabis Infused Sparkling Water for any reason, please notify our customer support team within 14 days of receiving the product. We will provide you with instructions on how to proceed with the return.

Once we receive the returned product in its original condition, we will initiate a refund for the purchase price, excluding any shipping charges or applicable fees.

Exchanges: Unfortunately, we do not offer direct exchanges for Cannabis Infused Sparkling Water at this time. However, if you received a damaged or defective product, we will gladly replace it with a new one of the same flavor and potency. Please reach out to our customer support team within 14 days of receiving the product to initiate the exchange process.

Return Shipping: For approved returns or exchanges, the customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of the product. 

Limited Return Eligibility: Please note that due to the nature of our Cannabis Infused Sparkling Water, we can only accept returns or exchanges for unopened and unused products.

For safety and regulatory reasons, we cannot accept returns or exchanges for opened or partially consumed products.We strive to provide exceptional customer service and address any concerns or issues promptly.

If you have any further questions or need assistance regarding our return policy or any other matter, please don't hesitate to reach out to our friendly customer support team.

Your satisfaction is our top priority at Mystic Beverage.